Withdrawal, Returns and Defects
Last updated: 18 June 2026
This policy applies to orders placed through the reformé online shop. It explains when products may be withdrawn from or returned, when returns are excluded, and how we handle potential defects.
This policy applies to purchased products. Separate terms may apply to free test samples, prototypes, preproduction samples or influencer samples.
1. Statutory Right of Withdrawal
Consumers generally have a statutory right to withdraw from an online purchase within 14 days.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received the goods.
To exercise your right of withdrawal, you must inform us clearly within the withdrawal period that you wish to withdraw from the purchase contract.
You may notify us of your withdrawal by email or letter, for example.
Contact:
Anet Manufaktur
reformé
Hauptstr. 5D
10317 Berlin
Germany
Email: support@reformesports.com
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.
2. Effects of Withdrawal
If you validly withdraw from the contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us.
We will not reimburse any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us.
Reimbursement will be made no later than 14 days after the day on which we receive your notice of withdrawal.
We may withhold reimbursement until we have received the goods or until you have provided evidence that you have returned the goods.
We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
You must return the goods no later than 14 days after the day on which you informed us of your withdrawal.
You bear the direct cost of returning the goods unless expressly agreed otherwise.
3. Returns of Unfitted and Unworn Products
A return is generally possible if the reformé Shield:
has not been heat fitted
has not been worn
has not been washed
has not been damaged
is returned in full
is returned with any accessories, instructions and packaging components supplied with it
Before heat fitting, you may inspect the product, particularly its size, completeness and visible condition.
Heat fitting itself goes beyond a mere inspection because it shapes the shin guard individually and permanently alters it.
4. Heat Fitted, Worn or Damaged Products
The reformé Shield is supplied flat and is designed to be fitted individually to the user’s leg through a controlled heating process.
Once the shin guard has been heated, shaped, worn or washed, a regular return is no longer possible.
This is because heat fitting shapes the shin guard individually, alters its original condition and means it can no longer be sold as new.
If you nevertheless exercise a statutory right of withdrawal after heat fitting, we reserve the right to require compensation for the resulting loss in value.
For products that have been individually shaped, worn, damaged or can no longer be sold as new, this compensation may amount to the full purchase price. In such cases, there may be no refund remaining.
Statutory rights in respect of defects remain unaffected.
5. Inspection Before Heat Fitting
The reformé Shield must be inspected carefully before heat fitting.
In particular, please check whether any of the following is visible:
cracks
holes
openings in the outer shell
delamination
material separation
severe deformation
shipping damage
any other visible damage
If any such issue is visible, the shin guard must not be heated, shaped or worn.
In this case, contact us before fitting and send clear photographs of the product.
If the shin guard is heated, shaped or worn despite visible irregularities, it may be difficult or impossible to determine the subsequent cause of damage.
6. Damage Caused by Improper Fitting
The reformé Shield may be fitted only in accordance with the instructions supplied.
In particular, the shin guard must not be:
folded
twisted
bent against the intended direction of curvature
forcibly bent or twisted while flat
overheated
shaped without following the instructions
fitted using unsuitable tools or force
Improper fitting may cause cracks, holes or openings in the TPU outer shell. In such cases, core material may become visible or escape.
If cracks, holes, openings or escaping core material are found after heat fitting, the shin guard must not be used any further.
Once heat fitting has been completed, certain types of damage may make it impossible to determine reliably whether the damage was already present before fitting or was caused by folding, twisting, overheating or other handling contrary to the instructions.
Damage caused by improper heat fitting, incorrect handling, overheating, folding, twisting, incorrect storage or use contrary to the instructions does not constitute a defect in the goods and is not covered by statutory liability for defects.
7. Personalised Products
Personalised products are excluded from the right of withdrawal.
This applies particularly to reformé Shield products featuring:
customer initials
names
player numbers
club logos
custom logos
individual graphics
other customer specific designs
Personalised products are manufactured to customer specifications and clearly tailored to the customer’s personal requirements.
The exclusion applies only to products personalised on the basis of a customer selection or instruction. Standard designs offered without an individual customer instruction are not considered personalised products solely for that reason.
Personalised products cannot be returned and orders for them cannot be withdrawn from, unless the product has a defect recognised by law.
Statutory rights in respect of defects remain unaffected.
8. Defects and Statutory Rights
The customer’s statutory rights in respect of defects remain unaffected.
If a product is defective upon delivery, arrives damaged or does not conform to the agreed characteristics, we will review the case.
In this event, please contact us as soon as reasonably possible and provide the following information:
order number
description of the problem
photographs of the product
photographs of the packaging if shipping damage is suspected
confirmation of whether the shin guard has already been heated, shaped, worn or washed
If a valid defect exists, we will provide a remedy in accordance with statutory requirements. Depending on the circumstances, this may take the form of a replacement delivery or another remedy provided by law.
9. No Liability for Defects in the Event of Improper Use
In particular, damage caused by the following is not considered a defect:
improper heat fitting
folding or twisting the shin guard
forcibly bending it while flat
bending it against the intended direction of curvature
overheating
storage above 50 °C
storage in direct sunlight, on radiators, on hot surfaces or in hot vehicles
use outside its intended use in football
use without proper retention
modification, cutting, attempted repair or other interference by the customer
normal wear and tear
damage following a severe impact or improper loading
failure to follow the instructions for use
10. Return Shipping Costs
Following a valid withdrawal, you bear the direct cost of returning the goods where permitted by law and unless expressly agreed otherwise.
In the event of a valid defect, we bear the necessary cost of providing the statutory remedy.
Please do not return products to us with postage payable by the recipient. Such returns may incur additional costs.
11. Refund Following Inspection of the Return
Once we receive the return, we inspect the condition of the goods.
The inspection is generally completed within 3 to 5 working days of receipt of the return.
The refund is then made using the original payment method.
Where products are returned without having been heat fitted, worn, washed or damaged, and are complete, we will reimburse the full amount due in accordance with statutory requirements.
Where products have been heat fitted, worn, washed, damaged or can no longer be sold as new, we reserve the right to deduct reasonable compensation for loss of value from the refund.
For individually shaped products or products that can no longer be used commercially, this compensation may amount to the full purchase price.
12. Important Notice Before Fitting
Please inspect your reformé Shield carefully before beginning the heat fitting process.
If you find cracks, holes, openings, delamination, shipping damage or any other irregularities, do not heat or shape the shin guard.
Contact us first and provide photographs of the product.
After heat fitting, the shin guard is individually shaped. A regular return is then no longer possible.
13. Model Withdrawal Form
If you wish to withdraw from the contract, you may use this form. Use of this form is not mandatory.
To:
Anet Manufaktur
reformé
Hauptstr. 5D
10317 Berlin
Germany
Email: support@reformesports.com
I hereby give notice that I withdraw from the contract I concluded for the purchase of the following goods:
Product: _______________________________
Order number: __________________________
Ordered on: ____________________________
Received on: ___________________________
Customer name: _________________________
Customer address: ______________________
Email address: _________________________
Date: __________________________________
Customer signature, only if notice is given on paper: